Terms of service
TERMS OF SERVICE
Last updated: August 2026
1. About us Zoomies is an online pet store operating in the UK. By using our website and placing orders, you agree to these terms. Contact us at zoomiesstore1@gmail.com with any questions.
2. Ordering
- All orders are subject to availability and confirmation
- We reserve the right to refuse or cancel any order at our discretion
- You must be 18 or over to place an order
- Prices are displayed in GBP and include VAT where applicable
3. Payment Payment is taken at the time of order. We accept major credit/debit cards and other payment methods shown at checkout. All transactions are processed securely.
4. Delivery We aim to dispatch orders within 1–3 business days. Delivery times vary depending on your location and chosen shipping method. Full details are in our Shipping Policy.
5. Returns & refunds Please refer to our Return & Refund Policy for full details. Your statutory rights under UK consumer law are not affected by these terms.
6. Product descriptions We make every effort to ensure product descriptions and images are accurate. Colours may vary slightly due to screen settings. If a product is significantly different from its description, contact us and we'll make it right.
7. Liability To the fullest extent permitted by UK law, Zoomies is not liable for indirect or consequential losses arising from use of our products. Our liability is limited to the value of your order.
8. Governing law These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Changes to these terms We may update these terms from time to time. Continued use of our site after changes constitutes acceptance of the new terms.