Refund policy
RETURN & REFUND POLICY
Last updated: August 2026
Your right to cancel Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your items, without giving any reason. To exercise this right, contact us at zoomiesstore1@gmail.com within 14 days of delivery.
How to return an item
- Email us at zoomiesstore1@gmail.com with your order number and reason for return
- We'll respond within 2 business days with return instructions
- Return the item in its original, unused condition and packaging
- Once received and inspected, we'll process your refund within 14 days
Refunds Refunds are issued to your original payment method. We'll confirm by email when your refund has been processed. Please allow 3–5 business days for it to appear in your account.
Return shipping costs
- If the item is faulty or incorrect: we'll cover return postage
- If you've changed your mind: return postage is at your cost
Non-returnable items
- Items that have been used or are not in original condition
- Perishable items such as pet food or treats
- Items marked as non-returnable at point of purchase
Faulty or damaged items If your item arrives damaged or faulty, contact us within 30 days of delivery at zoomiesstore1@gmail.com with photos and we'll arrange a replacement or full refund.